Policies

Orders must be placed at least 2 weeks in advance. A $30 deposit is required at the time of ordering to confirm and reserve your date — see Deposit & Payment below for full terms.

A non-refundable $30 deposit is required at the time of ordering to confirm and reserve your cake date. This deposit is applied toward the total cost of your order.

Accepted payment methods: Cash, Zelle, Venmo, Cash App.

The remaining balance is due in full at the time of pickup or delivery. Orders will not be released or delivered until payment is complete.

Your $30 deposit is non-refundable under any circumstances, as it reserves your date and covers planning time.

• 7 or more days before your order date: you may cancel with no further charge. Your deposit is forfeited, but no additional balance is owed.
• Less than 7 days before your order date: full payment is due, as ingredients have been purchased and the date has been reserved exclusively for your order.
• Rescheduling: one date change is permitted at no extra charge if requested at least 7 days in advance and a new date is available. Additional changes or short-notice reschedules may incur a rescheduling fee.

Local delivery is available from our Redwood City, CA base, subject to availability on your requested date. Delivery is scheduled and confirmed at the time of booking — availability isn't guaranteed until confirmed.

• Delivery fees cover a single scheduled delivery window, typically 30–60 minutes around your requested time.
• Rush or narrow-window delivery requests may incur an additional fee.
• We're not responsible for delays caused by traffic, weather, or incorrect address or access information provided by the customer.
• Once delivered to the specified address and accepted by the recipient, the Handoff & Liability policy below applies.

Once your cake has been handed off — at pickup or upon delivery — responsibility for its condition transfers to the customer, recipient, or designated pickup person. Coco Got Cakes isn't liable for damage, melting, shifting, or other changes that occur after handoff, including but not limited to:

• Dropping, tipping, or improper transport of the cake
• Exposure to heat, direct sunlight, or improper storage
• Damage caused by pets, children, or other individuals after receipt
• Delays in serving that affect texture or appearance

We photograph every cake prior to handoff to document its condition. Please inspect your cake at the time of pickup or delivery — any concerns about the order itself (wrong flavor, missing elements, damage that occurred before handoff) must be reported immediately, before accepting the cake. Once accepted, no refunds or replacements will be issued for issues related to handling after handoff.

For transport, we recommend keeping the cake on a flat, level surface, in an air-conditioned vehicle, and avoiding sudden stops or turns.

Gluten-free, dairy-free, and vegan options are available on request — just let us know when you place your order. Our kitchen handles common allergens including nuts, dairy, eggs, and gluten, and we can't guarantee an allergen-free product even on "free-from" requests.

We love sharing our work — by default, photos of your finished cake may be featured in our portfolio, on our website, or on social media. We only share photos of the cake itself, not you, your guests, or your event.

Don't want your cake featured? Just check the opt-out box on the order form, and we'll leave it out of our portfolio and social media.